Privacy Policy
This policy explains what personal data we collect, why we collect it, and your rights under UK data protection law.
Who We Are
Awareverse is a UK business providing sensory products and digital resources. Contact: admin@awareverse.co.uk. We are the data controller for your personal information.
What Data We Collect
- Order information: Items purchased, prices, order timestamps
- Contact details: Name, email address, delivery address where provided
- Payment data: Payment confirmation from our processor (we don't store full card details)
- Support communications: Messages you send us and our responses
- Website analytics: Usage data if you consent to cookies
- Account data: Login details if you create an account
How We Use Your Data (Lawful Bases)
- Contract performance: Processing orders, delivering products, providing support
- Legitimate interests: Fraud prevention, website security, business analytics
- Consent: Marketing communications (opt-in only), optional analytics
- Legal obligation: Tax records, accounting requirements
Who We Share Data With
We only share data when necessary to provide our services:
- Payment processors: For transaction processing
- Email services: For order confirmations and support
- Shipping partners: For delivery (physical goods only)
- Website hosting: For technical service provision
- Analytics providers: If you consent to tracking
We never sell your data or use it for purposes unrelated to your order.
Data Retention
- Order records: 7 years for tax/accounting purposes
- Support emails: 3 years or until resolved
- Marketing consent: Until you withdraw consent
- Website analytics: As configured in analytics tools
Your Rights
Under UK GDPR and Data Protection Act 2018, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Object: Oppose processing based on legitimate interests
- Withdraw consent: For consent-based processing
To exercise any rights, email admin@awareverse.co.uk.
Security
We use technical and organizational measures appropriate to the risk, including encryption, secure hosting, and access controls. However, no method of transmission or storage is completely secure.
International Transfers
Some of our service providers may be outside the UK. Where this occurs, we ensure adequate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Children's Privacy
We don't knowingly collect data from children under 13 without parental consent. If you're a parent and believe we have collected your child's information, please contact us.
Changes to This Policy
We may update this policy periodically. Material changes will be notified via email or prominent website notice.
Contact & Complaints
Data protection questions: admin@awareverse.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data.
Last updated: January 2026